We know people forget things; GP appointments being one of them. However, our patients miss over 100 appointments every month and this time could be spent with patients who need it.
Remember to cancel your appointment if you cannot attend.
If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.
If you are cancelling please telephone us on 020 7402 4026 as soon as possible, and at least 2 hours before your appointment time. This will enable us to offer your appointment to someone else.
Alternatively, you can cancel your appointment online using System Online if you are signed up to the service.
Or, if the Practice is closed, call us on 0207 402 4026; press 1 and leave a message with your name, date of birth, time and date of the appointment that you would like to cancel.
Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).
Repeated failure to attend booked appointments is a significant waste of NHS resources