HOW TO MAKE AND CANCEL AN APPOINTMENT

Online

At least 1 out of every 3 of our patients is signed up for Online Services which allows patients to email their GP, view test results, book appointments and order repeat medications. To activate your online services account, please contact our Practice Reception.

 

Routine

Most appointments can bebooked up to 6 weeks in advance to accommodate those who may not have an urgent need to see a clinician or may need to plan their visit in advance.

 

Online GP consultations

Using ‘Messages’ tab on your Online Services account, you can consult with a GP and receive a response within 24 hours. If they can diagnose you, they can issue prescriptions, refer you for diagnostic tests or to a consultant.

 

Phone-in service 

You can discuss urgent or acute symptoms with a GP over the phone every week day from 8:00am. We advise that you call us as soon as we open.

 

GP Telephone consultations

You can arrange to speak to one of our doctors no matter where you are in England. This is a convenient and cost-effective alternative to seeing a GP in the clinic.

 

Nurse Telephone consultations

Our Practice Nurse will be of great help to you and your family over the phone, ensuring you have access to all the information you need to keep up to date with your baby’s immunisations ordiscuss a smear test result or a travel vaccination.

 

Seeing the GP 

We feel that it is important to provide you with continuity of care, so that you are able to see the same GP when you attend the surgery. When booking an appointment, please tell the Receptionist who your usual GP is. We will try to provide a suitable appointment with another practitioner if the GP of your choices is not available.

 

Interpreting Services

Please inform Reception if you require an interpreter when booking your appointment.

 

Arriving for your appointment

The Reception desk sometimes gets very busy due to circumstances beyond our control. If you have arrived for your appointment and are waiting to be attended by a Receptionist, please use the Patient Check-in screen at Reception in the first instance.

We kindly ask you to plan to arrive on time for your appointment. We try not to keep our patients waiting and operate on a set time schedule. If you arrive late for your appointment it means that you may not get the full benefit of your time with the GP and other patients will have to wait longer to see the GP. 
We understand that sometimes circumstances can make patients late for their appointments.

We therefore operate the following system:

  • If a patient is up to 10 minutes late, we may be unable to see you 
  • With regret, if you arrive more than 10 minutes late for your appointment, the GP or Nurse will not be able to see you and the Receptionist will ask you to make a new appointment.