REGISTERING WITH THE NHS APP

The NHS log in set up process

 

Step by step guide to setting up NHS login


 

1. Choose a website or app

You can create an NHS login from any health and care website or app where you see the NHS login button.

You only need to prove who you are once to access multiple services through NHS login.


2. Set up an NHS login

When you click the NHS login button, you will be asked to:

  • provide your email address
  • choose a password
  • accept the NHS login terms and conditions

You will then receive an email containing a link. You must click this link to confirm your email address. You will then see a page telling you you now have an NHS login.

You will need to return to the website or app you want to access and enter your NHS login email address and password. You will now be asked to provide your mobile phone number. A six-digit security code will be sent by text message to your mobile phone. You will be prompted to enter this code and to press continue.


3. Prove who you are

You will need to confirm your identity so you can have secure access to your health information.

You can submit a photo ID and a short video (Option 1) or use the registration details provided by the Practice (Option 2).

Option 1: Using photo ID and video to register

You will be asked to:

  • take a photo of your ID and submit it
  • record a short video of your face as you say 4 randomly generated numbers
  • enter your date of birth
  • enter your NHS number if you know it
  • if you don't know your NHS  number, please enter your name and the postcode of your home address as registered with our practice

The accepted types of photo ID are:

  • passport
  • UK driving licence, either full or provisional
  • a full European driving licence
  • European national identity card

You are given instructions and a chance to check your information, before you submit it.

Once you have submitted the information, your identity will be carefully checked and should be verified within two hours. If you submit the information between 9pm and 9am it may take longer. You will receive an email that informs you the ID check has been successful.

 

Option 2: Using registration details provided by the Practice

When you ask for your NHS App registration details from the practice, you will be provided:

  • a Linkage Key (which could be called a Passphrase)
  • an ODS Code (which could be called an Organisation Code or Practice ID)
  • an Account ID

If you use these registration details to prove who you are in NHS login, the information is automatically checked with our practice’s IT system, along with your name and date of birth. During this process, your NHS number and health information are matched with your NHS login.


4. Log in and use the website or NHS App

Once you have completed these steps, you will be able to use your NHS login to access your chosen websites and apps, wherever you see the NHS login button.

You can continue using your email address, password and the security code sent to your mobile phone for authentication. You can also choose to be 'remembered' on your device, the first time you log into a website or app after setting up your NHS login. This means you can log in using their username and password, without the need to enter a security code. NHS App users may also have the option to authenticate with biometric data, using fingerprint or facial recognition.

 

You can download the NHS App from the Apple or Android app stores. 

   

You can also access NHS App services from the browser on your desktop or laptop computer.