FRIENDS AND FAMILY TEST ONLINE RESULTS

The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

It is based on one simple question:

"How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?"

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.


FRIENDS & FAMILY TEST RESULTS

Select year:
  • 70% Extremely Likely
  • 28% Likely
  • 0% Neither Likely nor Unlikely
  • 1% Unlikely
  • 1% Extremely Unlikely
  • 0% Don't Know
Year-month Extremely Likely Likely Neither Likely nor Unlikely Unlikely Extremely Unlikely Don't Know
Aug 2019 000000
Jul 2019 000000
Jun 2019 840000
May 2019 710000
Apr 2019 1090000
Mar 2019 1460100
Feb 2019 1430000
Jan 2019 850000
Dec 2018 1220000
Nov 2018 000000
Oct 2018 000000
Sep 2018 000010
Aug 2018 000000
Jul 2018 000000
Jun 2018 100000
May 2018 000000
Apr 2018 000000
Mar 2018 000000
Feb 2018 000000
Jan 2018 000000
Dec 2017 100000

Patient feedback

We asked the question:
Thinking about your response to the previous question, what is the main reason why you feel this way?

Nice staff and doctors.
Posted on: 22/06/2019

I am satisfied with the service of the friendly staff of Connaught Square Practice. I have never had a problem with anything, on the contrary, they were always helpful and ready to assist.
Posted on: 20/06/2019

Best service and amazing staff.
Posted on: 20/06/2019

Friendly staff
Posted on: 18/06/2019

Very thorough, very reassuring. Really felt I had been looked after
Posted on: 13/06/2019

Thank you Nurse for your attention and thorough communication during my blood test appointment. It is great that we can have a good experience again in this surgery. Thanks, H.
Posted on: 09/06/2019

In general I am happy with this clinic but most of the time it is too busy to get an appointment quickly. I really want to see my GP but I will have to prebook an appointment with her.
Posted on: 08/06/2019

I found the Services of the doctors and staff excellent.
Posted on: 07/06/2019

Prompt appointment and a friendly doctor.
Posted on: 30/05/2019

The whole staff are very helpful and they are about patients.
Posted on: 22/05/2019

Very nice
Posted on: 19/05/2019

My care has been excellent.
Posted on: 09/05/2019

The surgery is fantastic. Everyone here is so helpful and friendly.
Posted on: 06/05/2019

I have received a friendly welcome and advice from Reception Team and have decided to register as a patient.
Posted on: 01/05/2019

I would recommend this Practice to my friends and family because it is friendly and east to get an appointment, because it has low waiting time, and because it is open on weekends.
Posted on: 30/04/2019

I recommend this Practice for its quick response/turnaround for queries and for its opening hours.
Posted on: 29/04/2019

Everything went smoothly this Saturday. I was booked to see a GP at Connaught Square Practice through NHS111. Everything was good.
Posted on: 27/04/2019

The Doctor I see at Connaught Square Practice is an amazing GP!
Posted on: 18/04/2019

Nice, helpful staff. But shame about long waits to see doctor - 2 weeks usually. However it is good that if in real discomfort every effort is made to help.
Posted on: 17/04/2019

Good online system for booking of appointment, requesting of medications and GP Online Consultations. Very nice staff. Effective services.
Posted on: 16/04/2019

Good service - I am listened to.
Posted on: 14/04/2019

This is my first experience of the Practice and am really happy with it. The Nurse was lovely and helpful.
Posted on: 13/04/2019

I am always satisfied with utmost competence and courtesy and am very grateful to all the team at Connaught Square Practice.
Posted on: 11/04/2019

Very friendly and helpful.
Posted on: 10/04/2019

Helpful care. Reception was able to assist with my queries.
Posted on: 09/04/2019

Good service. They listen properly, They understand patients. Any time I phone they pick up the phone and are able to offer emergency appointments.
Posted on: 08/04/2019

Helpful and very attentive care
Posted on: 07/04/2019

Good Nursing Service. On time appointments.
Posted on: 06/04/2019

Everyone in the Practice are so nice and friendly. They really help and make you feel you are at home. So, of course I will recommend them to everyone. They all are 10/10.
Posted on: 26/03/2019

The Receptionist was a big help with my Online Services account. Thank you so much.
Posted on: 24/03/2019

Very friendly, on time, comfy waiting room.
Posted on: 21/03/2019

I have always gotten good response from Reception to Doctors and Nurses. They have always tried to attend to my needs in obtaining an appointment. Visits to see the Doctor are very satisfactory from the diagnostic point of view as well as helpful and friendly.
Posted on: 19/03/2019

Good, professional, outstanding service. Organised and respectful environment.
Posted on: 18/03/2019

I have had no issues or concerns with the service so far. All is good.
Posted on: 17/03/2019

It is easy to book an appointment and GPs and staff are friendly.
Posted on: 17/03/2019

Relatively good availability of appointments. Great Nurses for children's immunisations. Good response to last minute needs.
Posted on: 14/03/2019

Firstly, the Doctor is amazing. Secondly, the service is fast and responsive, if you are last minute.
Posted on: 13/03/2019

Good service, with access to a paediatrician and a gynaecologist.
Posted on: 13/03/2019

Service is efficient and friendly.
Posted on: 11/03/2019

The Nurse is fantastic and very experienced. I am very happy.
Posted on: 10/03/2019

Very easy to obtain an appointment, as the surgery is open on weekends. Helpful staff willing to help in any way possible and very polite.
Posted on: 10/03/2019

The service my family and I have received over the years since we moved here is superb.
Posted on: 10/03/2019

I am very happy with the services. Receptionists are very pleasant and helpful.
Posted on: 10/03/2019

A GP appointment on a weekend within 5 days! Thank you very much as it is hard to take time off work otherwise.
Posted on: 10/03/2019

The Doctor is so kind, patient and considerate. Such a good listener and adviser. A true asset to the Practice.
Posted on: 07/03/2019

Receptionists are politie, good listeners and cheerful.
Posted on: 05/03/2019

My doctor was kind, patient, listened and helpful. Referred me to specialist.
Posted on: 01/03/2019

Staff are helpful, pleasant and efficient - no complaints at all.
Posted on: 21/02/2019

Yes, very kind and professional approach - very helpful in all aspects regarding medical attention!
Posted on: 21/02/2019

The practice is Efficient, caring, helpful and accommodating.
Posted on: 20/02/2019

Wonderful front office, most helpful staff. Excellent consultation.
Posted on: 18/02/2019

The kindness that I could sense from Receptionist when helping an old lady in front of me.
Posted on: 17/02/2019

Throughout many years I have always been treated so thoughtfully and kindly by The Connaught Square Practice. I have always been seen vert speedily by the Practice Team without fail. Also, the follow-up service is in my view outstanding e.g. ensuring that I do have my yearly blood test (which ordinarily I would avoid) and now, with the advent of the online facility this has created a very direct and fast communication 'bridge' with the Practice which has never failed me and for which I am extremely grateful ...
Posted on: 12/02/2019

My Doctor is very good, understanding and not rushing.
Posted on: 12/02/2019

Incredibly friendly doctor and receptionist. Efficient service and very swiftly looked after.
Posted on: 10/02/2019

Amazing and easy. Perfect!
Posted on: 10/02/2019

The Nurse is nice, good atmosphere.
Posted on: 06/02/2019

Every time I come here, staff are smiling and friendly. The GP sending scripts to pharmacy is a good idea.
Posted on: 05/02/2019

Nice Reception. Doctors are nice.
Posted on: 03/02/2019

Friendly and straightforward service. Thanks.
Posted on: 29/01/2019

Excellent staff. I feel in safe hands.
Posted on: 28/01/2019

Easy access to make appointments, requests prescriptions, etc.
Posted on: 25/01/2019

I have already recommended the surgery to my family and they have signed up -- it is quick and convenient. Although on occasion it has been a rushed appointment. But all in all a quick and efficient overall service. Thank you!
Posted on: 22/01/2019

Good professional service by Nurse for blood tests.
Posted on: 20/01/2019

My Doctor is very nice and a good doctor. I am happy to see my doctor on Sunday!
Posted on: 19/01/2019

The service is amazing. Although sometimes, when we try to call and talk to the GP, it takes ages to get through. Otherwise, it is excellent.
Posted on: 17/01/2019

Police and friendly and helpful Receptionists
Posted on: 15/01/2019

Very good availabilities durning non-working hours and weekends. Lovely and caring employees.
Posted on: 14/01/2019

Always friendly response.
Posted on: 13/01/2019

My ability to communicate with staff members. Amiability. Very good treatment. Thank you.
Posted on: 06/01/2019

Very easy, no stress, pretty quiet, comfy chairs.
Posted on: 03/01/2019

The Practice offers a good and friendly service.
Posted on: 30/12/2018

It did not take long for me to see a Doctor today. It has been a very good service.
Posted on: 23/12/2018

It is a good Practice.
Posted on: 19/12/2018

The staff are very helpful and efficient.
Posted on: 18/12/2018

Because they are very friendly by explaining everything to the patients and their services are fast.
Posted on: 12/12/2018

The Receptionist was very helpful to me over the phone and in person. He went the extra mile to help me and my baby.
Posted on: 12/12/2018

A very polite team. They explain things clearly and concisely and ensure you understand everything. Very helpful. Many thanks and a happy New Year!
Posted on: 10/12/2018

I have found my experience of moving to this surgery very satisfying. A friendly service and quick.
Posted on: 02/12/2018

efficiently organised and helpful
Posted on: 20/06/2018

INDEX - FFT