Connaught Square Practice - GP Patient Survey

This page includes the results of the NHS' and the Practice's own patient surveys. The two questionnaires asked different questions and obtained different measures of our success.   

2019 GP Patient Survey shows that patients' experience of the surgery remains overwhelmingly positive.

 

Where patient experience in 2019 was best:

 

 82% of respondents say they find it easy to get through the Practice by phone

     CLCCG average: 82%                 National average: 73%

92% of respondents felt their needs were met during their last general practice appointment

     CLCCG average: 92%                 National average: 96%

  88% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      CLCCG average: 87%                 National average: 90%

   83% of respondents say they felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

       CLCCG average: 83%                 National average: 88%

78% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      CLCCG average: 77%                 National average: 81%

 

Read a comparative summary of the 2019 results here.

 

Please click here to view the results of Connaught Square's 2018 poll of our patients. The purpose of the survey is to delve deeper into what makes for a good patient experience across its core services; General Practioners, Nurses and Health Care Assistants, reception and adminstration, access and appointments. 

 

Please click here to view the NHS' 2017 GP Patient Survey. People registered at general practices across England were asked how easy or difficult it is for patients to see or speak to a doctor at their practice. To improve our service, we used the national survey results to implement this action plan.