Our Appointment System

 

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Arriving for Your Appointment

Please be on time and use the Patient Check-In screen to inform the staff that you have arrived for your appointment. Once you have done that, please proceed to the Waiting Room and wait for the doctor to call your name. 

Please note that if you arrive more than 10 minutes late for your appointment, the GP or Nurse will not be able to see you and the Receptionist will have to reschedule your appointment.

 

Booking an Appointment with Us

Patients can book an appointment with us by logging into their Online Service, or by calling us on 020 7402 4026. If you would like to speak to a doctor on the same day, please call on a weekday (Monday to Friday) between 8am to 9:30am. Thank you.

 

The Different Types of Appointments We Offer

Online

Over 40% of our patients use Online Services to message their GP, view test results, book appointments and order repeat medications. To activate your online services account, please call the Practice on 0207 402 4026.

 

Routine

Most appointments can be booked up to six weeks in advance to accommodate those who need to plan their visit in advance.

Doctor seeing a patient

 

Image of a doctor seeing a patient

Online GP Consultations

Using ‘Messages’ tab on your Online Services account, you can consult with a GP and receive a response within 24 hours. Using online services, they can issue prescriptions, refer you for diagnostic tests or to a consultant.

 

Same-Day Appointments

Call us Monday to Friday - between 8am and 9:30am - to discuss urgent symptoms with a GP over the phone on the same day.

 

GP Telephone Consultations

We also offer telephone consultations with a GP. We recommend patients do this as it's more efficient for us; doctors can handle three times as many telephone as face to face appointments in the same day.

 

Nurse Telephone Consultations

Our Practice Nurse can provide all necessary information on child immunisations, smear test results or travel vaccinations.

Doctor examining a baby

 

Seeing the GP 

When booking a face-to-face appointment, please tell the Receptionist who your usual GP is. We will try to provide you with an appointment with your usual GP, or will set up an appointment with another practitioner if your usual GP is not available.

 

Interpreting Services

Please inform Reception if you require an interpreter when booking your appointment.